News

Will Consumers Pay for Generative AI Tools? Suzy Survey Indicates 37% of Users Would

Jan 23, 2023
May 26, 2025
 • 
 min read

"Generative AI is emerging as mainstream and we are excited to share the findings of our report with the public”

New York, NY -- (BUSINESS WIRE) -- January 23, 2023 -- Suzy, a connected market research cloud, has surveyed 1000 consumers to understand attitudes towards Generative AI tools. The report, which is available for free download today, offers insights on consumer behavior, usage, concerns, and feelings towards AI.

Suzy’s survey revealed that:

  • 35% of consumers are aware of AI tools and most familiar with Grammarly, ChatGPT, and DALL-E.
  • 37% of AI users would likely purchase an AI tool like ChatGPT.
  • 78% of AI users would be upset if they were no longer able to use an AI tool.

Suzy used ChatGPT, the revolutionary language model developed by OpenAI, to analyze responses from a diverse group of consumers about AI and output the report. With ChatGPT, Suzy also analyzed consumer attitudes around pricing sensitivity and consumer willingness to pay for AI tools.

"Generative AI is emerging as mainstream and we are excited to share the findings of our report with the public," said Matt Britton, Founder & CEO of Suzy. "Our research provides a look into consumer attitudes towards AI and how they are impacting businesses and their personal lives. We believe it will be an invaluable resource for companies looking to stay ahead of the curve in this rapidly evolving field."

The Suzy research cloud offers the ability to retarget consumers. With this functionality, brands can pulse-check consumer behavior over time and check for any changes in sentiment around AI adoption.

For the full study, download it here.

About Suzy

Founded in 2018, Suzy is changing the way research gets done by integrating quantitative analysis, qualitative analysis, and high quality audiences into a single connected research cloud. Suzy enables teams to conduct iterative, efficient research with agency-quality rigor at a fraction of the cost of traditional market research. Suzy has been recognized on Forbes’ list of America’s Best Startup Employers in 2022, Inc. Magazine’s list of Best Workplaces of 2022, and as a GRIT Top 50 Most Innovative Supplier in Market Research. Suzy has raised over $100 million in venture capital funding from investors that include Bertelsmann Digital Media Investments, Foundry Group, H.I.G. Capital, North Atlantic Capital, Tribeca Venture Partners, Triangle Peak Partners, and Kevin Durant’s 35 Ventures. Learn more at www.suzy.com.

Contacts

Melissa Dunn
SVP, Enterprise Marketing
Suzy, Inc.
917-969-8200
melissa.dunn@suzy.com

See Suzy in Action
Book a Demo today
See Suzy in action. Learn how Suzy can boost your business.

Related resources

Podcasts
Top shelf: How Patrón stays premium with craft and conviction in a digital world

In this episode of The Speed of Culture podcast, Matt Britton sits down with Roberto Ramirez Laverde, Global Senior Vice President of Patrón Tequila at Bacardi. Roberto shares how Patrón built and protected its position in the super premium tequila category by staying true to quality, transparency, and craft. They discuss the Pursuit of Greatness campaign, the creative partnership with filmmaker Guillermo del Toro, and how Gen Z is reshaping consumption habits across the spirits industry. The conversation also covers how Patrón approaches music and culture partnerships, why the on-premise channel still defines brand equity, and how human connection remains the anchor in an AI-driven world.

Speed of Culture
AI
Technology
Mar 31, 2026
Apr 4, 2026
 • 
 min read
Blogs
The context era: why having data and insights isn't enough

Most companies have more research data than ever — yet still struggle to act on it. Learn why context, not more data, is the missing link between insights and outcomes.

Marketing
Market Research
AI
Technology
Mar 26, 2026
Mar 30, 2026
 • 
 min read
Blogs
The SaaSpocalypse: The era of "software as a result" is here

Discover how Applied AI is replacing dashboard-heavy SaaS with intent-based workflows — and what enterprise brands must do to own outcomes in 2026.

Technology
AI
Market Research
Mar 25, 2026
Mar 25, 2026
 • 
 min read
View all