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Subprocessor List
Mandatory Subprocessors
The following are mandatory infrastructure, data governance, or security subprocessors.
Microsoft Corporation (Azure, PowerBI, etc)
Infrastructure, Data Governance, & Security
Cloud infrastructure and data visualization services provider; IaaS provider
USA*
1 Microsoft Way, Redmond, WA
Amazon Web Services, Inc.
Infrastructure, Data Governance, & Security
Cloud infrastructure services provider
USA*
410 Terry Avenue North, Seattle, WA
Cloudflare, Inc.
Infrastructure, Data Governance, & Security
Content delivery network and web application firewall for our web services; application performance monitoring (APM)
USA*
101 Townsend St San Francisco, CA 94107
Google, LLC
Provision of services and analytics
All
Document management, file share, e-mail, and calendar management provider. Transcription services and text sentiment ad hoc to provide Clients requested deliverables. Automated market research and insights.
USA*
601 N. 34th Street
Seattle, WA 98103
MaxMind, Inc.
Infrastructure, Data Governance, & Security
Quality assurance (fraud detection)
USA*
14 Spring St Fl 3, Waltham, Massachusetts, 02451
MaestroQA Inc.
Infrastructure, Data Governance, & Security
Quality assurance (fraud detection)
USA
11 E 29th St 26B, New York, NY 10016
MongoDB, Inc. (via Microsoft Azure)
Infrastructure, Data Governance, & Security
Database-as-a-Service (DaaS) provider
WA, USA*
1633 Broadway
38th Floor
New York, NY 10019
Subprocessors Providing Technical Functionality
The following are mandatory subprocessors that provide technical functionality to deliver the Services.
Twilio Inc. / Sendgrid
Support and relationship management
Platform transactional communications
USA*
1801 California St #500 Denver, CO 80202
Twilio Inc. / Segment.io, Inc.
Infrastructure, Data Governance, & Security
All
Data governance and analytics provider
USA*
101 Spear St., FL 5, San Francisco, CA, 94105
HighSpot Inc.
Support and relationship management
All
Customer support and file share provider
USA
2211 Elliott Ave # 400, Seattle, WA 98121
Hire Horatio, LLC
Support and relationship management
All
Customer and respondent support services
USA
Colombia
Dominican Republic
900 Broadway, Suite 404
New York, NY, 10003
Slack Technologies, LLC
Support and relationship management
All
Communications and file share application
USA*
500 Howard St, San Francisco, California, 94105, United States
Zendesk Inc.
Support and relationship management
All
Servicing support tickets
USA
989 Market St San Francisco, CA 94103
Box, Inc.
Implementation and professional services
Managed Services; Suzy Platform
File sharing and storage; consent e-sign services
USA*
Box Privacy, 900 Jefferson Avenue, Redwood City, CA 94063, United States of America
Pinecone Systems, Inc.
Infrastructure, Data Governance, & Security
Suzy Platform; AI Suite
Vector database PaaS for retrieval augmented generation
USA*
548 Market St
PMB 19327
San Francisco, CA 94104-5401
Chatbase, Inc.
Support and relationship management
All
Customer support agent and AI research assistant
Canada
4700 Keele Street, 215 Bergeron Centre, Toronto, ON, Canada, M3J 1P3
Cint AB
Provision of services and analytics
Suzy Audiences; Managed Services
Panel provider for U.S., custom, and global audiences; Data matching provider for enhanced analytics if requested by Client
Sweden
Cint AB, Luntmakargatan 18, 111 37 Stockholm, Sweden
PureSpectrum, Inc.
Provision of services and analytics
Suzy Audiences
Panel provider for U.S., custom, and global audiences
USA
31416 #210, Westlake Village, CA 91461
Parnassus Labs, Inc. (d/b/a Outset)
Provision of services and analytics
Suzy Audiences; Suzy Speaks
Panel provider for U.S., custom, and global audiences; AI-powered conversational surveys
USA
548 Market St., PMB 20586, San Francisco, CA 94104
Eleven Labs Inc.
Provision of services and analytics
Suzy Speaks
AI-powered conversational surveys
USA
169 Madison Ave #2484
New York, NY, 10016
United States
Wochit, Inc.
Provision of services and analytics
Suzy Insights; Suzy Live
Embedded video editing for qualitative services
USA*
12 E 33rd St., Fl 4, New York, NY, 10016
Subprocessors for Enhanced Services
The following are subprocessors that are utilized to deliver enhanced services as Instructed by you.
Okta, Inc. (Auth0)
Infrastructure, Data Governance, & Security
Suzy Platform
Customer Identity Access Management provider
USA*
3180 18th St, San Francisco, CA, 94110
Don Jagoda Associates, Inc
Provision of services and analytics
Suzy Live
IHUT fulfillment
USA
100 Marcus Dr, Melville, NY 11747
None
Fulfillment.com, LLC
Provision of services and analytics
Suzy Live
IHUT fulfillment
USA*
730 King George Blvd Ste B, Savannah, GA, 31419
OpenAI OpCo, LLC
Provision of services and analytics
AI Suite; Managed Services
Automated market research and insights
USA*
3180 18th St, San Francisco, California, 94110, United States
Microsoft Azure OpenAI Services
Provision of services and analytics
AI Suite; Managed Services
Automated market research and insights
USA*
1 Microsoft Way, Redmond, WA
Gazelle Globalization Group, dba G3 Translate
Provision of services and analytics
Suzy Audiences
Survey translations
USA*
1250 Broadway, Fl 5, New York City, NY 10001
Dentsu International (d/b/a Merkle)
Implementation and professional services
Suzy Insights; Suzy Audiences; Managed Services
Panel provider for custom and global audiences; customer service/support; Professional Services (quantitative and qualitative research support, moderation of in-depth-interviews and focus groups, analysis of open ended responses, etc.)
India
Regent’s Place, 10 Triton Street, Regent’s Place, London, NW1 3BF
DocuSign, Inc.
Provision of services and analytics
Suzy Live
Respondent consent documentation facilitation if requested by Client
USA*
221 Main St., Suite 1000 San Francisco, CA
Zoom
Provision of services and analytics
Suzy Live
Facilitation of Suzy Live services if requested by Client
USA*
55 Almaden Boulevard, 6th Floor,
San Jose, CA, 95113
Google Meet
Provision of services and analytics
Suzy Live
Facilitation of Suzy Live services if requested by Client
USA*
1600 Amphitheatre Parkway
Mountain View, CA
Narrative I/O, Inc.
Provision of services and analytics
Managed Services; Suzy Audiences
Data matching provider for enhanced analytics if requested by Client
USA*
228 Park Ave South, PMB 23303, New York, NY 10003
Interactive Tracking Systems Inc. d/b/a iTracks
Provision of services and analytics
Suzy Live
Facilitation of Suzy Live services if requested by Client
USA
4113 N Park Street Westmont, IL 60559 USA
Condens Insights GmbH
Provision of services and analytics
Suzy Live
Facilitation of Suzy Live services if requested by Client
Germany
Condens Insights GmbH
Sandstr. 37
80335 München
Midjourney, Inc.
Provision of services and analytics
AI Suite; Managed Services
Automated market research and insights
USA*
611 Gateway Blvd. Ste 120
South San Francisco, CA, 94080
OpenAI OpCo, LLC (via Microsoft Azure)
Advanced Analytics and AI
Suzy AI
Automated market research and insights
USA*
3180 18th St, San Francisco, CA, 94110
Cint AB
Provision of services and analytics
Audiences - Global and Custom
Panel provider for custom and global audiences
Sweden
Cint AB, Luntmakargatan 18, 111 37 Stockholm, Sweden
Ugam Solutions Pvt. Ltd.
Implementation and professional services
Managed Services; Support; Custom Audiences / Brand Panels
Panel provider for custom and global audiences; customer service/support; and/or Professional Services (quantitative and qualitative research support, moderation of in-depth-interviews and focus groups, analysis of open ended responses, etc.)
India
6th Floor, “B” Wing, Prism Towers, Malad Link Road Gogregaon (West), Mumbai- 400 062, India
AARKA
Implementation and professional services
Managed Services; Qualitative - All
Professional Services (quantitative and qualitative research support, moderation of in-depth-interviews and focus groups, analysis of open ended responses, etc.)
India
73, 7th Floor, Nariman Bhavan, 227 Backbay Reclamation, Nariman Point, Mumbai India
Null
Wochit, Inc.
Provision of services and analytics
Qualitative - All
Embedded video editing for qualitative services
NY, USA*
12 E 33rd St., Fl 4, New York, NY, 10016
NewsData .io by Bytesview Analytics
Provision of service and analytics
Advanced Analytics and AI
Automated market research and insights
India
D-41, 2nd Floor, Sector 59, Noida, Uttar Pradesh 201301, India
Optional Subprocessors for Professional Services
The following are subprocessors that are utilized to deliver Professional (Managed) Services. Managed Services are optional.
Directive Analytics, Inc.
Implementation and professional services
Managed Services; Suzy Live
Professional Services (quantitative & qualitative research support, moderation of in-depth interviews and focus groups)
CT, USA*
100 Corporate Dr UNIT A202, Trumbull, CT 06611
Displayr Inc. / Q Research Software Limited
Implementation and professional services
Managed Services
Professional Services (market research data processing (i.e., analyzing and translating data into operable, helpful, and valuable information for clients))
IL, USA*
2045 W Grand Ave Ste B, PMB 59865, Chicago, IL
Ebony Marketing Systems, Inc.
Implementation and professional services
Managed Services; Suzy Live
Professional Services (quantitative and qualitative research support, moderation of in-depth-interviews and focus groups)
NY, USA
26 Bruckner Blvd, Bronx, NY 10454
Omnivore Group, Inc.
Implementation and professional services
Managed Services; Suzy Live
Professional Services (quantitative and qualitative research support, moderation of in-depth-interviews and focus groups)
FL, USA
13577 Feather Sound Dr Ste 390, Clearwater, FL, 33762
Trek Solutions
Implementation and professional services
Managed Services; Suzy Live
Professional Services (quantitative and qualitative research support, moderation of in-depth-interviews and focus groups)
TX, USA*
12836 FM 1392, Terrell, TX 75160
Trusted Talent, LLC
Implementation and professional services
Managed Services; Suzy Live
Professional Services (quantitative and qualitative research support, video and Showreels analysis and support, moderation of in-depth-interviews and focus groups).
CA, USA*
82526 Alda Dr., Indio, CA 92201
OpenAI OpCo, LLC
Implementation and professional services
Managed Services; AI Suite
Automated market research and insights
USA*
3180 18th St, San Francisco, California, 94110, United States
Dragonfly Technology Solutions Ltd.
Implementation and professional services
AI Suite; Managed Services
Heatmapping
Kemble, England
2 Biddulph Cottages Windmill Road, Kemble, Cirencester, Gloucestershire, GL7 6AQ
*May also include outside the USA if the applicable services involve global data or necessitate non-USA processing
Effective Date: March 21, 2025
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