“I think one of the best trends that we're seeing is that consumers are coming into luxury jewelry earlier than we've seen in past.” - Carolyn Dawkins

The luxury jewelry market is at a crossroads, driven by emerging consumer behaviors and rapidly shifting cultural trends. Brands must now balance storied heritage with modern innovation to capture the imagination of both new and loyal audiences. Carolyn Dawkins of David Yurman unpacks how luxury brands can successfully engage younger generations without diluting their core identity, and reveals the strategies behind keeping a 50-year legacy relevant in today’s dynamic landscape.

Carolyn Dawkins is the Chief Marketing Officer at David Yurman, where she leads marketing efforts for one of the world’s most prestigious luxury jewelry brands. With an impressive background including senior roles at beauty giants like L'Oréal and Estée Lauder, as well as significant experience at Google, Carolyn uniquely blends deep creative instincts with rigorous data-driven marketing expertise.

Tune into the latest episode or read the transcript below to learn more. Here are some top takeaways:

Gen Z and the Democratization of Luxury

Younger consumers are entering the luxury jewelry space earlier than ever, driven largely by digital exposure on platforms like TikTok. Carolyn shares that these early collectors are not only inspired by the artistry of David Yurman but are also engaging with the brand in meaningful ways—starting collections, exploring product lines, and developing brand affinity. Brands must meet younger audiences where they are, with accessible storytelling and relevant digital experiences to earn their loyalty.

Heritage Resonates with All Ages

Contrary to common assumptions, storytelling rooted in heritage doesn't just appeal to older demographics. Carolyn explains that recent campaigns exploring the origin of key collections like Sculpted Cable, Madison, and Chevron for Men have performed exceptionally well across all age groups. These narratives—tracing designs from David and Sybil Yurman’s creative inception to modern interpretations—earned record engagement across digital and social platforms. The insight? Story-rich luxury content, when done right, connects universally.

Tailored Social Content Across Platforms

David Yurman adopts a dual-platform strategy for TikTok and Instagram, recognizing that each demands unique content structuring and storytelling formats. While the same collections may be featured on both, the editing, influencer collaborations, and platform-native hooks differ to drive platform-specific engagement. This distinction is critical for brands aiming to win in feed-based discovery environments.

First-Party Data Powers Personalization and Innovation

Through e-commerce and retail channels, David Yurman collects rich behavioral and transactional data that fuels personalized experiences. From tailored email journeys to homepage customization and optimized media targeting, Dawkins details how first-party data not only drives conversion but also shapes creative and strategic decisions across the brand’s ecosystem.

Blending Left and Right Brain Marketing

With a background that spans L'Oréal, Estée Lauder, and Google, Dawkins brings a unique fusion of brand-building creativity and data-driven rigor. She credits her time at Google as transformative, teaching her to “get hands on keyboard” with tools like A/B testing, brand lift, and performance dashboards. This balanced approach allows her to guide creative teams with both strategic clarity and technical fluency—an essential CMO skill in today’s AI-powered, agile marketing landscape.

Creators as Cultural Translators, Not Just Amplifiers

Influencer strategy at David Yurman goes far beyond red carpet moments with talents like Michael B. Jordan. Carolyn outlines a tiered creator strategy—from luxury event talent to platform-native creators who produce branded content independently. These creators help interpret the brand story in relatable, authentic ways, often sparking deeper consumer engagement and improving familiarity scores. For luxury brands, this approach turns creators into brand educators and advocates—not just megaphones.